My 14-year-old wants to try climbing but he's never done it before. Anything that would suit him?
DeskRelay for climbing gyms
AI receptionist for climbing gyms.
Beginner enquiries, kit questions, age limits, weekend availability — answered in seconds, every hour of the day. Live at Social Climbing in Bristol since April 2026, where it's running at 2.5× pre-deploy online revenue and saving the desk hours of inbox triage a week.
Online · replies in seconds
Wednesday · 22:42 · the desk has been closed since 9pm
Our Beginner Intro is the right fit — ages 12+, kit included, an instructor walks them through the first hour. Saturday at 11am or Sunday at 1pm are the next two openings. £22, 90 minutes. Book the Sunday slot. You're welcome to come and watch — no charge for parents.
The pattern at every climbing gym
The same fifteen questions, all day, every day.
Pain 01 · Lead retention
Most enquiries land outside front-desk hours.
Sunday-evening parents, post-work climbers, lunchtime researchers. Their questions don't wait for opening time — but the answers do. By the time someone replies on Monday morning, half those leads have already booked the gym up the road.
Pain 02 · Staff hours
The same dozen questions, every day, in different words.
"Can I climb without a partner?" "Do I need shoes?" "Is there an intro session?" The desk fields the same dozen questions all day, in a hundred different phrasings. Two minutes a pop, hundreds of pops, pulled away from the climbers actually paying for a session right now.
Pain 03 · Service consistency
Customers want a specific answer, not a brochure.
"I climb V4" doesn't want "we have a variety of grades for all abilities". The right reply is one line, specific to your gym, and gets them booked. A generic chatbot can't do that; DeskRelay can — because it's trained on your information, not the internet's average.
At Social Climbing · Bristol
A real climbing gym. A real receptionist. Real numbers.
DeskRelay has been live at Social Climbing's main site since April 2026. The widget is trained on their session timetable, their grade system, their kit policy, their party packages, and the questions that have come through over the past year of email and Instagram DMs.
[ SC facility photo — wide shot of the main wall ] TODO: replace with photo from SC Instagram or operator-supplied
[ SC facility photo — instructor with beginners ] TODO: replace with photo
[ SC facility photo — desk / reception view ] TODO: replace with photo
Online revenue per day, six weeks post-deploy
£85£220
Pre-widget 12-month baseline · with-widget 6-week window
Drop after Social Climbing relaunched without the widget
−£80/day
Nine-day control window on the redesigned, widget-free site. Annualised: ~£29,000.
Frequently asked, by climbing gym operators
The questions you'll probably ask first.
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Q.01 Can DeskRelay handle questions about specific routes or grades?
Yes — we train it on the information you'd normally repeat at the desk. If your facility shares route grades, climbing styles, or what's set this week, the widget can speak to that in the customer's own language.
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Q.02 What does it say when it doesn't know the answer?
It's trained to say it doesn't know rather than guess — and it offers to take a message for a real human. You see those handovers in a daily summary so you can spot gaps in the knowledge base.
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Q.03 Does it integrate with our booking system?
It links straight to your existing booking pages. The handoff is a styled inline link tuned to the customer's question — there's no rebuild of your booking flow.
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Q.04 How long until it's live on our site?
Roughly two weeks from kickoff. We need a folder of FAQs, timetables, and price lists from you, then there's a tuning week where we sit in on real conversations and adjust the answers before we point your full site traffic at it.
For climbing gym operators
A 20-minute call. We'll work out the number for your gym.
Bring a list of the questions your desk fields the most, or just the gym's website — we'll work backwards. You'll leave the call with a rough number: staff hours back per week, evening leads kept, monthly fee recovered. Honest yes-or-no on whether DeskRelay is worth it for you.