Hi — does my partner need any experience to come to a beginner climbing class this Saturday?
For activity-leisure businesses · Stops leads bouncing while the desk sleeps
Your front desk that never sleeps.
An AI receptionist trained on your gym. It answers the same fifteen questions your front desk repeats every day — in seconds, at any hour. The 9pm enquiries that used to wait until Tuesday morning book themselves in by 9:01.
Live at Social Climbing · 2.5× online revenue · +£135/day in six weeks
Online · replies in seconds
Sunday · 21:47 · the desk closed three hours ago
Not at all — our Saturday Discover Climbing session is for total first-timers. Two slots, 10am and 2pm, ninety minutes, kit included. £25 per person. Both still have space this weekend. Book the 10am slot here.
Real numbers from a real activity gym
2.5×
online revenue at Social Climbing
£85/day baseline → £220/day, six weeks post-deploy
~55%
of online bookings widget-attributed*
Timestamp-matched against Social Climbing's booking system
Under 3s
every hour of the day
Median reply time across ~3,600 conversations per month
*Attribution estimated via timestamp matching against Social Climbing's booking system; full UTM-level tracking pending. Full methodology on the case study page.
Built for
Five businesses where most of the inbox is the same fifteen questions.
Timetables, age limits, party packages, kit policies, drop-in rules, group rates. Answering them in seconds — instead of by next Tuesday — is the difference between a booking and a lead that went to the gym higher up the search results. DeskRelay handles that triage so your team can focus on the customers already in the building.
- 01 Climbing gyms Beginner enquiries, kit questions, weekend availability — replied to in seconds, before the next gym does.
- 02 Ninja gyms Age limits, class levels, party packages — sorted while the parent's still on the school run.
- 03 Gymnastics Drop-in timetables, leotard requirements, level placement — answered in the parent's own words.
- 04 Kids' gyms Birthday parties, allergen-friendly food, soft-play hours — booked from a 9pm DM, not a 9am callback.
- 05 Activity centres Team-day groups, axe-throwing slots, finance paperwork — the first venue to reply is the one that wins.
How it works
Three steps. No new software for your staff.
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Step 01
You hand over a folder of FAQs, timetables, and price lists.
Whatever you already send people in DMs and emails. We train a private knowledge base on it and you sign off the answers before anything goes live.
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Step 02
We embed a chat on your website — branded as you, not us.
One line of code, dropped into your site builder. Avatar, colours, tone tuned to match your gym. No app, no plugin, no staff retraining.
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Step 03
Customers get specific answers in seconds — and a link straight to the booking page.
The DMs that used to land in your inbox land in your bookings instead. Your staff stop firefighting the same fifteen questions and get back to running classes.
Next step
Twenty minutes to know if it's worth $600 a month to you.
No pitch deck. We'll look at the questions stacking up in your inbox, work out roughly how many a trained widget would catch, and you'll leave the call with a number — staff hours back, evening leads kept, monthly cost recovered. Yes or no, fast.